Shipping and Returns
Shipping fees
New Zealand - FREE on all orders from NZ$49.95; Orders under NZ$49.95 will pay NZ$10. Orders are sent by PBT and customers can track their items at pbt.co.nz by entering their invoice number.
Australia - FREE on all orders over NZ$200; Orders under NZ$200 will pay a flat shipping rate of NZ$50 per order and are sent from New Zealand with NZ Post.
Rest of World (including UK) - FREE on all orders over NZ$300; Orders under NZ$300 will pay a flat shipping rate of NZ$65 per order and are sent from New Zealand with NZ Post.
Mokopuna merino will ship throughout the world, except for the African continent (due to prohibitive freight charges). Please note that you, not mokopuna merino, are responsible for the payment of customs duties, import and other such taxes or levies as the freighted product may attract.
**PLEASE ADD THE RECIPIENT'S PHONE NUMBER AT CHECKOUT**
Shipping timings
We anticipate all orders to be with our customers within:
New Zealand - 1-3 business days
Australia - 3-5 business days
Rest of World (including UK) - 5-7 business days
All received from the date the order is placed. If a delay is expected for any reason, we will be in touch.
Returns
If unworn:
You can return the Mokopuna garment that you purchased directly from mokopuna.com as long as it is unworn, unwashed, and in the original packaging with tags still attached. This may be returned for a refund or exchange for any reason within 30 days from the ship date. Please return the purchase with the original shipping note to:
Mokopuna Limited
102-112 Daniell Street
Newtown
Wellington 6021
If faulty upon arrival:
We repair or replace a faulty item. If you find that the garment is stained or damaged upon delivery (especially yellowing or if it looks like it has ‘rusted’) then this is most likely due to warehousing and we will offer a replacement..
When sending a replacement garment, we send a return courier bag to get the original item back.
Warranties
If you have purchased your Mokopuna garment directly from us, we can replace or repair your garment if returned within 90 days of purchase if it has been damaged due to faulty fabric, stitching or manufacturing.
Depending on the nature of the issue, we do provide an in-house repair service. If the garment needs a little TLC (stitching), contact us for an assessment.
NOTE: Damage that occurs after 90days, is usually caused by wear and tear
If you did not purchase your garment directly from us, please contact the retailer directly.
