Shipping and Returns

Shipping fees

New Zealand - FREE for all orders from NZ$49.95; Orders under NZ$49.95 will pay NZ$10.

Australia - FREE for all orders over NZ$100; Orders under NZ$100 will pay a flat shipping rate of NZ$20 per order and are sent from New Zealand with DHL

Rest of World (including UK) - FREE for all orders over NZ$150; Orders under NZ$150 will pay a flat shipping rate of NZ$30 per order and are sent from New Zealand with DHL

We use PBT to ship items within NZ. You can track your item at pbt.co.nz by using the invoice number (including the N).

Mokopuna merino will ship throughout the world, except for the African continent (due to prohibitive freight charges). Please note that you, not mokopuna merino, are responsible for the payment of customs duties, import and other such taxes or levies as the freighted product may attract.


Shipping timings

We anticipate all orders to be with our customers within:

New Zealand - 1-3 business days

Australia - 3-5 business days

Rest of World (including UK) - 5-7 business days

All received from the date the order is placed. If a delay is expected for any reason, we will be in touch.



Returns

You can return the Mokopuna garment that you purchased directly from mokopuna.com as long as it is unworn, unwashed, and in the original packaging with tags still attached. This may be returned for a refund or exchange for any reason within 30 days from the ship date. Please return the purchase with the original shipping note to:

Mokopuna Limited
102-112 Daniell Street
Newtown
Wellington 6021



Warranties

If you have purchased your Mokopuna garment directly from us, we can replace or repair your garment if returned within 90 days of purchase if it has been damaged due to faulty fabric, stitching or manufacturing.

Damage that occurs after a year is usually caused by wear and tear.

If you did not purchase your garment directly from us, please contact the retailer directly.